ICT Support Level-I M01Connect Hard Ware M02 Personal Computer M03 keyboard skill M04 spreadsheet M06 Protecting Applicatio M07 Maintain Equip M08 Hand Tools ICT Support Level-II M02 Install and Optimise Oper.syst M03 Operate Database application MM04 Adminstrate Network & h.p01Connect Hard Ware M0M05 Maintain equip & Consumables1Connect Hard Ware M06 connect internal hardware M07 Problem Solving Techniques M08 Maintenance Procedure M09 Updating and Documenting M10 Record client support M11 muda ICT Support Level-III M01 - Determine Best Fit Topology M02 - Configuring and Administering Server M0M03 - Install and Manage Network Protocols1Connect Hard Ware M04 - Monitor and administrator system and net sec M05 - Identify and Resolve Network Problems M06 - Providing First Level Remote Help Desk Support M07 - Create Technical Documentation ICT Support Level-IV M01 - Developing System Infrastructure Design Plan M02 - Build Internet Infrastructure M03 - Build a small wireless LAN M04 - Providing network systems administration M05 - Managing Network Security M06 - Determine maintenance strategy M07 - Conduct and facilitate user training ICT Support Level-V M01Connect Hard Ware M01Connect Hard Ware M01Connect Hard Ware M01Connect Hard Ware M01Connect Hard Ware M01Connect Hard Ware M01Connect Hard Ware M01Connect Hard Ware M01Connect Hard Ware